Opening a new account on Mavibet takes just 2 to 3 minutes. You'll need the following during registration: your full name (must match your National ID), an active Bangladeshi mobile number (for OTP verification), your date of birth (you must be 18 or older), and a strong password. If you have a promo code, you can enter it — otherwise, leave it blank and you'll automatically receive the default welcome bonus.
Once you fill out and submit the registration form, an OTP will be sent to your mobile number. Verifying that OTP activates your account, and you can then go directly to Login to make a deposit. Please note that only one account per person is allowed — multiple accounts using the same mobile number or payment method are not permitted. KYC verification is required before your first withdrawal, but you can bet and deposit without completing it.
Once you fill out and submit the registration form, an OTP will be sent to your mobile number. Verifying that OTP activates your account, and you can then go directly to Login to make a deposit. Please note that only one account per person is allowed — multiple accounts using the same mobile number or payment method are not permitted. KYC verification is required before your first withdrawal, but you can bet and deposit without completing it.
Forgetting your password happens to everyone — it's nothing to worry about. Resetting your password on Mavibet takes just 2–3 minutes.
Steps:
1. On the login page Go to the login page and click the "Forgot Password?" link.
2. Enter the mobile number you used during registration.
3. You will receive an OTP on that number within a few seconds.
4. Verify your identity with the OTP and set a new password.
5. You can log in immediately using your new password.
If your mobile number has also changed and you can no longer receive OTPs on the old number, contact us directly via Live Chat. The support team will verify your identity and arrange a number update and password reset. When creating your new password, use at least 8 characters with a mix of uppercase letters and numbers.
Steps:
1. On the login page Go to the login page and click the "Forgot Password?" link.
2. Enter the mobile number you used during registration.
3. You will receive an OTP on that number within a few seconds.
4. Verify your identity with the OTP and set a new password.
5. You can log in immediately using your new password.
If your mobile number has also changed and you can no longer receive OTPs on the old number, contact us directly via Live Chat. The support team will verify your identity and arrange a number update and password reset. When creating your new password, use at least 8 characters with a mix of uppercase letters and numbers.
Withdrawals on Mavibet are straightforward. For verified accounts, funds typically reach bKash or Nagad within 15 to 30 minutes. Bank transfers may take a little longer — usually between 3 and 24 hours.
Withdrawal Steps:
1. Log in to your account.
2. Go to the "Transactions" or "Withdrawal" section.
3. Select your payment method (bKash, Nagad, or Bank Transfer).
4. Enter the amount — the minimum withdrawal is generally ৳500.
5. Confirm your payment account details and submit.
Key terms & conditions: KYC verification must be completed before you can make a withdrawal. Withdrawals are processed back to the same payment method used for the deposit — so if you deposited via bKash, your withdrawal will go back to bKash. Bonus balance cannot be withdrawn directly — wagering requirements must be met first. Bank transfers requested after 11 PM or on bank holidays may take a little longer to process.
Withdrawal Steps:
1. Log in to your account.
2. Go to the "Transactions" or "Withdrawal" section.
3. Select your payment method (bKash, Nagad, or Bank Transfer).
4. Enter the amount — the minimum withdrawal is generally ৳500.
5. Confirm your payment account details and submit.
Key terms & conditions: KYC verification must be completed before you can make a withdrawal. Withdrawals are processed back to the same payment method used for the deposit — so if you deposited via bKash, your withdrawal will go back to bKash. Bonus balance cannot be withdrawn directly — wagering requirements must be met first. Bank transfers requested after 11 PM or on bank holidays may take a little longer to process.
Mavibet follows international-standard security practices, which remain the platform's top priority.
Data Protection: All transactions and login activity are secured with SSL 256-bit encryption — the same standard used by international banks. Your password is stored with bcrypt hashing, meaning even Mavibet staff cannot view it. Your personal information is never sold or shared with third parties.
Fund Security: Mavibet is a licensed operator, so user funds are held separately from the operator's own money. Logging in from a new device requires OTP verification, and the platform uses AI-powered anomaly detection along with automatic session expiry. If you notice any unusual activity on your account, contact Live Chat immediately — it will be investigated promptly.
Data Protection: All transactions and login activity are secured with SSL 256-bit encryption — the same standard used by international banks. Your password is stored with bcrypt hashing, meaning even Mavibet staff cannot view it. Your personal information is never sold or shared with third parties.
Fund Security: Mavibet is a licensed operator, so user funds are held separately from the operator's own money. Logging in from a new device requires OTP verification, and the platform uses AI-powered anomaly detection along with automatic session expiry. If you notice any unusual activity on your account, contact Live Chat immediately — it will be investigated promptly.
Some details on your mavibet account can be updated on your own, while others require assistance from support.
You can change this yourself:
— Password: You can change it anytime by logging in and going to Account Settings → Security.
— Contact address & email (if added): These can be updated from your profile settings.
Must be done through Support:
— Changing your registered mobile number: This cannot be done directly. Please contact Live Chat. The support team will verify your identity (via NID or passport) before updating the number.
— Name correction: This must match the documents submitted for KYC, so it needs to be done through support.
— Date of Birth Change: This is not permitted by policy, as it has already been verified through KYC.
When contacting support to update your information, have your registered account number and NID ready.
You can change this yourself:
— Password: You can change it anytime by logging in and going to Account Settings → Security.
— Contact address & email (if added): These can be updated from your profile settings.
Must be done through Support:
— Changing your registered mobile number: This cannot be done directly. Please contact Live Chat. The support team will verify your identity (via NID or passport) before updating the number.
— Name correction: This must match the documents submitted for KYC, so it needs to be done through support.
— Date of Birth Change: This is not permitted by policy, as it has already been verified through KYC.
When contacting support to update your information, have your registered account number and NID ready.
KYC stands for "Know Your Customer" — it's the process of confirming your identity. It's part of international financial regulations and is mandatory on all licensed platforms, including Mavibet. KYC must be completed before your first withdrawal.
What you need for KYC:
1. ID Document: National ID (NID) or passport — clear photos of both the front and back.
2. Selfie: A clear photo of you holding your NID or passport.
3. Proof of Address (optional): A utility bill or bank statement may be required for large withdrawal amounts.
Process & timeline: Verification is usually completed within 24 hours of submitting your documents. Blurry or partially cropped images may require resubmission, so make sure to take clear photos in good lighting. Once KYC is complete, you won't need to do it again, and all future withdrawals will be processed faster.
What you need for KYC:
1. ID Document: National ID (NID) or passport — clear photos of both the front and back.
2. Selfie: A clear photo of you holding your NID or passport.
3. Proof of Address (optional): A utility bill or bank statement may be required for large withdrawal amounts.
Process & timeline: Verification is usually completed within 24 hours of submitting your documents. Blurry or partially cropped images may require resubmission, so make sure to take clear photos in good lighting. Once KYC is complete, you won't need to do it again, and all future withdrawals will be processed faster.
Mavibet's customer support team is available 24/7, every day of the week — even at midnight. Full support is provided in Bengali, so there's no need to know English.
Contact Options:
1. Live Chat (Fastest): You'll find the Live Chat button in the bottom-right corner of any page on the mavibet website or app. A support agent typically connects within 1 to 3 minutes. For urgent matters — payment issues, account lockouts, suspicious activity — Live Chat is your best option.
2. Email: support@mavibet.fun — Email us for detailed issues or to submit KYC documents. We typically respond within 2 to 6 hours.
3. FAQ Page: This page itself — many common questions are answered here, so you may not need to contact support at all.
When contacting support, providing your registered mobile number and a brief description of the issue will help you get a faster resolution.
Contact Options:
1. Live Chat (Fastest): You'll find the Live Chat button in the bottom-right corner of any page on the mavibet website or app. A support agent typically connects within 1 to 3 minutes. For urgent matters — payment issues, account lockouts, suspicious activity — Live Chat is your best option.
2. Email: support@mavibet.fun — Email us for detailed issues or to submit KYC documents. We typically respond within 2 to 6 hours.
3. FAQ Page: This page itself — many common questions are answered here, so you may not need to contact support at all.
When contacting support, providing your registered mobile number and a brief description of the issue will help you get a faster resolution.